Every number has its own settings, so you can set each one up to suit the job it does. Your main line might record every call and run full business hours, while a quieter number just forwards to your mobile. All of this is set per number, so changing one never affects the others.
Go to Settings, then Phone numbers, and open a number. The settings are grouped into five tabs.
General
The number’s name and icon, which is how it shows in your sidebar. Click the icon to change it, and click the name to edit it.
This tab is also where you delete a number. Deleting asks you to type a confirmation first, because it is permanent: you lose access to all the calls and messages on that number.
Users
Who on your team can see and use this inbox. Add or remove people here. See Who can use a number.
Availability
Your business hours for this number, and the time zone they run in. These are used by call flows and out-of-hours auto-replies. See Business hours.
Advanced
Four things live here:
Automation
Two things live here:
- Call flow, for building how calls are routed. See Call flows.
- Auto-replies, for texting people back automatically. See Auto-replies.
Last modified on July 14, 2026
