In Dialbird, an inbox is a phone number. Every number you have shows up in the left-hand sidebar under Inboxes, and everything to and from that number, calls and texts alike, lives inside it. So each inbox is a tidy home for one line, keeping its conversations separate from the rest.
If you’ve got a mobile and a landline, that’s two inboxes. Click between them in the sidebar to switch from one to the other.
Chats and Calls
At the top of an inbox there are two tabs:
- Chats: your text conversations, one row per person, newest at the top.
- Calls: your call history, one row per call. See Call history.
Next to the tabs are two quick buttons: a phone icon to start a new call, and a message icon to start a new chat.
What a chat row shows you
Each conversation on the Chats tab packs a lot into one row:
- The person’s name (or their number if they’re not saved).
- A small preview of the last message, with a phone icon if it was a call.
- A pin if it’s pinned, a red icon if it’s blocked, and a grey tick if it’s closed.
- Little avatars of the teammates involved in the conversation.
- A purple badge with a count of unread messages (it shows 9+ once there are more than nine).
Getting around
A few things make an inbox quicker to work with:
- A purple number on an inbox in the sidebar shows how many unread messages it has.
- Hover an inbox and click the ⋯ to Manage inbox, Add user, Copy number, Mute it, or Pin inbox to keep it at the top.
- Drag inboxes up and down by the handle to reorder them.
- You can drag the edge of the conversation list to make it wider or narrower.
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Last modified on July 15, 2026
