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An auto-reply texts someone back for you, so a caller you could not get to does not just hear nothing. It is a good way to reassure customers that you have seen them and will be in touch, even when you are on a job. Auto-replies are set up per number. Go to Settings, then Phone numbers, open a number, and find Auto-replies under the Automation tab.

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The two auto-replies

There are exactly two, and you can turn on either, both, or neither:
  • Missed call auto-reply texts someone after you miss their call. Something like “Sorry we missed you, we’ll call you straight back.”
  • Out-of-hours auto-reply texts someone who contacts you outside your business hours. Something like “Thanks for getting in touch, we’re closed now but we’ll reply first thing.”
Each one is a simple on/off switch with a message box underneath. When you switch one on, you have to give it a message before you can save.
The out-of-hours one uses your business hours for that number. If you haven’t set those, it won’t know when you’re closed. Set them under the Availability tab.

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Setting one up

  1. Open the number’s Automation tab, then Auto-replies.
  2. Turn on the one you want.
  3. Type the message you want sent. You can write up to 1,000 characters, and Dialbird counts them for you.
  4. Save.
When Dialbird sends one, it shows in the chat with a little Auto-reply label, so you can tell it apart from something you typed.
These are the only two auto-replies. There’s no way to reply automatically to a certain word, or to first-time texters, just missed calls and out-of-hours.
Last modified on July 15, 2026