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Voicemail catches the calls you can’t get to, so a customer can always leave their details rather than hitting a dead line. Each of your numbers can take voicemail, with its own greeting, and Dialbird can even turn messages into text so you can read them on a job. This page covers when voicemail picks up, how to set a greeting, how long a message can be, and how to get your messages.

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When voicemail picks up

Voicemail answers in three situations:
  • You miss a call, and missed-call voicemail is switched on for that number.
  • Someone rings outside your working hours, and out-of-hours voicemail is switched on.
  • A call flow sends them there. Voicemail is always the last step in a flow, nothing happens after it.
A call counts as missed once it’s rung for as long as you’ve set in your call flow. You can set that anywhere from 5 to 60 seconds. It’s 25 seconds to begin with.

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Turning voicemail on

Voicemail is set per number:
  1. Go to Settings, then Phone numbers.
  2. Click the number you want, and find Voicemail.
  3. Turn on Enable voicemail. The Voicemail settings window opens.
In that window you can switch on:
  • Out of hours voicemail, for calls outside your business hours.
  • Missed call voicemail, for calls you don’t get to in time.
  • Voicemail transcription, to get each message written out as text.

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Recording your greeting

You can set a greeting in two places, and they work slightly differently. In your number’s Voicemail settings, pick Custom greeting, then either:
  • Record one there and then with your microphone, play it back, and re-record if you’re not happy, or
  • Upload a file. Uploaded files must be .mp3 or .wav, up to 10MB.
Or leave it on Default greeting to use Dialbird’s standard message. In a call flow’s voicemail step, you get three choices:
  • Text: type what you want said, up to 500 characters (roughly 80 words), and Dialbird reads it out in a voice you choose.
  • Audio: record a greeting there and then, or upload one.
  • Default: use Dialbird’s standard greeting.
In a call flow you can type a greeting or use audio, but not both. Setting one clears the other.

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How long a message can be

Callers can leave a message up to 5 minutes long. In a call flow’s voicemail step you can set the limit yourself with a slider, anywhere from 10 seconds to 5 minutes, and it’s 2 minutes to begin with.

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Reading messages instead of listening

Dialbird can turn voicemails into text, so you can read them at a glance. That’s handy when you’re on a job and can’t put the phone to your ear. Transcription is switched on by default, both in call flows and in a number’s Voicemail settings. Voicemails show up in the chat with whoever rang. Press play to hear it, or open Transcription to read it. Use the ⋯ menu on the player to:
  • Download Voicemail.
  • Copy link.
  • Delete Voicemail.
Needs checking: confirm whether voicemails also get emailed to anyone.
Last modified on July 15, 2026