Business hours tell Dialbird when you’re open on a particular number. Once they’re set, your call flows can treat an out-of-hours call differently from one that comes in while you’re working, so a customer ringing at 10pm hears the right thing instead of ringing out.
Business hours are set per number. Go to Settings, then Phone numbers, open the number, and choose the Availability tab.
Turning business hours on
- On the Availability tab, turn on Enable business hours for this phone number.
- Click Edit schedule.
- Set your time zone. This is the time zone the hours are judged against, so make sure it’s the one you actually work in.
- Choose a schedule:
- Every day uses the same hours seven days a week.
- Weekdays uses the same hours Monday to Friday, with weekends closed.
- Custom lets you set a different start and finish time for each day.
- Save.
The summary shows your Schedule, Working hours and Timezone at a glance.
Turning business hours on here does not, on its own, add a business-hours step to your call flow. If a call flow has no Business hours step, every call is treated as if you’re open. To actually branch calls on open versus closed, add a Business hours step to the flow. See Call flows. Needs checking: confirm whether you can add one-off holiday dates that override the weekly schedule (for example, closed on a bank holiday).
