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Most calls are just you and one other person. Conference calling is everything you do when a call needs to involve more than that: handing it to the right person, checking with a colleague before you pass it over, or bringing everyone together on the same line. It all happens from the controls on a live call, so you never have to hang up and start again.

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What you can do

  • Transfer a call. Hand it straight to a teammate, an inbox, or any number. See Cold transfer.
  • Have a word first. Talk to your colleague before you connect the caller, so nobody gets handed over cold. See Warm transfer.
  • Get everyone on the call. Bring the caller and your colleague together into a three-way call. See Group calls.
  • Put someone on hold. Give yourself a moment while the caller waits with hold music. See Hold and hold music.
These controls become available once a customer is actually on the call. Until then, the transfer, merge and hold buttons stay greyed out.
Last modified on July 15, 2026