Putting a caller on hold gives you a moment to check something or grab a colleague, without hanging up. While they wait, they hear hold music, so they know they are still connected.
Putting someone on hold
Press the hold button in the call controls, or open the ⋯ menu and choose Hold. The call shows HOLD and the timer stops. To bring them back, choose Resume.
What the caller hears
While they are on hold, the caller hears hold music, rather than silence, so it is clear the call is still live.
What you can’t do while on hold
Holding a caller pauses a couple of other controls until you resume:
- Mute is unavailable.
- Recording cannot be started.
Hold during a warm transfer
When you use Merge call to consult a colleague, Dialbird puts the caller on hold for you automatically. While that consult is running, the hold control is locked, so you cannot take the caller off hold until you merge the calls or cancel.
You cannot hold a call that has not connected yet. If you try, Dialbird tells you:
Cannot hold, call not ready yet.
Wait for the call to connect, then try again. Last modified on July 15, 2026
