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A2P 10DLC registration, the flow described across the rest of this section, is for standard US local numbers. Toll-free numbers, the ones that are free for your customers to call, are handled through a separate carrier process, so they don’t go through the A2P 10DLC registration in the Trust Center.

What the Trust Center covers

The registration you complete under Settings, then Trust Center, is A2P 10DLC for local numbers: you answer a couple of questions, fill in your business and campaign details, and pay the carrier fees. See Overview.

Texting from a toll-free number

Toll-free texting registration is a separate carrier process, not the same as A2P 10DLC. If you have a toll-free number and want to text from it, the quickest way to get it set up correctly is to ask our team. See Submit a request or Chat with us.
Needs checking: confirm whether US toll-free numbers need their own separate verification, and if so how it’s handled in Dialbird, so this can say exactly what to do rather than pointing to support.
Last modified on July 15, 2026