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Moving a number across usually needs a few details from your current provider. Having them to hand before you start makes the whole thing quicker, so it’s worth gathering them first.

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Keep your current account open

The most important thing is simple: don’t cancel your service with your current provider before the port finishes. If the number is disconnected at the old provider, it can no longer be moved, and you may lose it. Cancel only once the number is live in Dialbird.

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Details worth gathering

You fill in a short form to start the port, and a few of your Dialbird account details (like your name and email) are filled in for you. For the rest, it helps to have the following from your current provider close by:
  • The number itself, exactly as it’s listed on your account.
  • Your account details with the current provider, such as your account number.
  • The billing name and address on that account, as your provider has it on file.
Needs checking: list the exact details the porting form asks for. Typically porting requires things like your account number and a PIN from your current provider, plus the billing name and address on that account, but confirm what Dialbird’s form actually requires before publishing this list.

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A tip on matching details

Ports are checked against your current provider’s records. The most common cause of a delay is a small mismatch, such as a shortened business name or an old address. Enter everything exactly as your current provider has it, even if it looks slightly out of date. Once you’ve got your details, start the port from Settings, then Phone numbers, then Port an existing number. See Overview for the full walkthrough.
Last modified on July 15, 2026