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Your workspace’s General settings hold two basics: what your business is called inside Dialbird, and the time zone it runs on. It’s worth getting both right, because your business hours are worked out from the time zone you set here. Go to Settings, then General, to edit them.
General sits in the Workspace part of Settings, alongside Members, Phone numbers, Integrations, and Billing. Only the workspace Owner and Admins can see that section, so if you’re a Member you won’t have a General tab.
Each setting has its own Save button, so change one, save it, then move on to the other. The Save button stays greyed out until you’ve actually changed something, so there’s no way to save a setting by accident.

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Naming your workspace

This is what your business is called inside Dialbird. It’s the name your team sees, and it turns up in a few places around the app.
  1. Type the new name into the Workspace name box.
  2. Click Save.
You can’t leave it blank. If you clear the box and try to save, Dialbird reminds you that a name is required.

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Setting your default time zone

This sets the time zone your whole workspace runs in.
  1. Click the time zone box to open the list.
  2. Start typing to search for yours, for example a city or a GMT offset.
  3. Pick it from the list, then click Save.
This matters more than it looks. Your business hours are worked out in this time zone, so if it’s wrong, calls could go to voicemail when you’re sitting in the van waiting for the phone to ring.
Analytics: Dialbird also has an Analytics area, reached from the main sidebar rather than from Settings. It shows headline numbers and charts for your calls and messages, plus a detailed activity table, and you can filter by date range, activity type, phone number, or team member, then export what you see to a CSV file. It doesn’t have its own guide yet.
Last modified on July 15, 2026