> ## Documentation Index > Fetch the complete documentation index at: https://support.dialbird.io/llms.txt > Use this file to discover all available pages before exploring further. # What's new > New features and improvements shipped to Dialbird. ## Advanced call logs and insights Advanced call logs and insights Your call logs just got a lot more useful. As well as the **full history** of every call, you now get **call insights** that help you see what is actually happening on the phones, not just a list of numbers. * **Every call in one place.** Incoming, outgoing and missed calls, with missed ones marked in **red**. * **The detail that matters.** Who the call was with, **which way it went**, how long it lasted, and **who on your team** handled it. * **Call insights.** Spot the **patterns** across your calls, so you can see trends rather than reading them one by one. * **Filter and dig in.** Narrow down to just **missed**, **incoming** or **outgoing** calls. * **Jump straight in.** Click any call to open the **full conversation** and see the recording, voicemail or texts around it. ## AI call summaries AI call summaries The moment a call ends, Dialbird writes up a **summary** and the **next steps** for you, so you never have to scribble notes while you talk or listen back later. * **The gist in seconds.** A short, clear summary of what the call was about. * **Next steps, captured.** The actions to follow up on, so **nothing slips** through. * **Turn it on or off.** Switch the summary and the transcript on or off whenever you like. * **Genuinely accurate.** Powered by the **latest AI** alongside our own, so you can trust what it gives you. ## Call transcripts Call transcripts Read back exactly what was said on a call, instead of listening to the whole thing again. * **Your calls in text.** A full written record you can **skim in seconds**. * **Find the detail.** Get back the address, the price or the promise **without replaying** the audio. * **On your terms.** Turn transcripts **on or off** whenever you like. ## Scheduled messages Line up a text to go out **later**, so a reminder or a follow-up sends itself at the right moment. * **Write now, send later.** Pick the **time** and Dialbird takes care of it. * **Great for follow-ups.** Appointment **reminders**, check-ins, and thank-yous. ## Analytics and reporting Analytics and reporting See how your **calls and texts** are really going, across your whole team or right down to a **single number** or teammate. * **The numbers that matter.** Track **messages** sent and received, **calls** made, taken and **missed**, unique conversations, and time spent on calls. * **Slice it your way.** Filter by **number**, **teammate** and **date range**, from today to the last twelve months. * **Spot the trends.** See how each period **compares** with the one before. * **Take it with you.** Export the lot to a **spreadsheet**. ## Advanced call recording Record your calls the way that suits you, and stay in control while you are on the line. Turn recording on for **every call**, or reach for it **the moment you need it**. * **Record automatically.** Switch on automatic recording so **every call** on a number is captured without you lifting a finger. * **Record on the spot.** Start recording **manually** part way through a call whenever the conversation matters. * **Pause and carry on.** **Pause** the recording to keep sensitive details off the tape, then **resume** when you are ready. * **Stop any time.** **End the recording** without ending the call. * **Easy to find.** Recordings sit with the conversation, ready to **play back**, **download**, or **copy a link**. * **Let callers know.** Turn on an optional **notification** so people hear that recording has started. **Learn more:** [Call recording](/calling/call-recording). ## Integrations Integrations Connect Dialbird to the other tools you run your business on, so your calls and texts do not sit in a silo. * **HubSpot.** Link your **CRM** and bring your contacts across. * **Zapier.** Connect Dialbird to **thousands** of other apps and automate the busywork. * **Webhooks and API.** Build your **own integrations** on top of Dialbird. * **More on the way.** Further integrations are coming soon. **Learn more:** [Integrations](/integrations/overview). ## Hold and merge Manage a live call with ease. Put a caller on **hold** while you sort something out, or **merge** a colleague in for a three-way call. * **Hold and resume.** Give yourself a moment without hanging up. The caller waits with **hold music**. * **Merge in a colleague.** Turn a one-to-one into a **three-way call**. **Learn more:** [Hold and hold music](/calling/conference-calling/hold). ## Call transfer Hand a live call to the right person, whether you need to pass it **straight over** or **have a quick word first**. * **Cold or warm.** Transfer **straight over**, or have a **quiet word** first before you connect them. * **Send it anywhere.** To a **teammate**, an **inbox** that rings the whole team, or **any phone number**. * **Add context.** Leave a **note** for whoever picks it up. * **Know how it went.** Dialbird tells you whether the transfer **completed**, is **pending**, or **failed**. **Learn more:** [Conference calling](/calling/conference-calling/overview). ## Conference calling Conference calling Get **more than two people** on the same call, whether they are on your team or an outside number. Everything happens from the **live call controls**, so you never have to hang up and start again. * **Cold transfer.** Hand a call **straight over** to a teammate, an inbox, or any number. * **Warm transfer.** Have a **quick word** with a colleague before you connect the caller. * **Group calls.** **Merge** everyone into a three-way call. * **Hold and hold music.** Put a caller on **hold**, with hold music, while you sort something out. **Learn more:** [Conference calling](/calling/conference-calling/overview). ## Phone menus Give callers a **keypad menu**, so "press 1 for sales, press 2 for support" is now yours to build. * **Guide the caller.** Play a message and let them **choose** where they want to go. * **Route each option.** Send **every keypress** to the right person or team. * **Catch everyone.** Decide what happens when a caller **presses nothing**, so nobody is left stranded. **Learn more:** [Call flows](/calling/call-flows). ## Call flow builder Call flow builder Decide exactly what happens when someone calls, by **dragging steps onto a canvas** and joining them up. Route calls, set business hours, add phone menus, and **direct callers to the right person**, without a single line of code. **Steps you can add** * **Business hours.** Branch on whether you are **open or closed**. * **Ring user.** Ring **one person**, or **everyone in an inbox**. * **Phone menu.** Let callers **choose with the keypad**. * **Voicemail.** Take a message with an **audio greeting**. * **Play message.** Play audio, then **carry on**. * **Forward call.** Send the call to an **external number**. * **Rule.** Continue only when a **condition is met**. * **Go to.** Jump to **another step** in the flow. Every step that can miss a call has an **If call is missed** path, so you decide what happens next rather than leaving the caller with dead air. Edit as a **draft**, then **publish** when you are ready, so live callers are never affected mid-change. **Learn more:** [Call flows](/calling/call-flows). ## Team threads and tagging Start a **private thread** on any customer conversation and **tag** the teammates who need to see it. The **customer never sees it**, so you can flag things and ask questions without a word reaching them. * **Private to your team.** Start a thread on **any message**, just for the people you work with. * **Tag a teammate.** **@mention** a colleague and they get a notification. * **Tidy as you go.** Mark a thread **resolved** once it is sorted. **Learn more:** [Team threads](/team/internal-threads). ## RCS messaging Dialbird now supports **RCS** as well as **SMS**. **RCS (Rich Communication Services)** is the modern upgrade to the plain text message, and it makes a business text feel far more like a real conversation. Here is how RCS compares with an ordinary SMS: * **Richer messages.** Longer text and **sharp, high-quality photos**, instead of the squeezed-down images SMS sends. * **You know where you stand.** **Read receipts** and **typing indicators**, just like a modern chat. * **Trusted and branded.** Your **business name** shows on the message, so customers know it is really you. When someone's phone does not support RCS, your message simply goes as a **normal SMS**, so everyone still hears from you either way. ## Automatic carrier registration Texting US numbers means **registering your business** with the US phone carriers first, and it used to be a **paperwork headache**. Now it is built right into Dialbird. * **All in one place.** Complete your **A2P 10DLC** registration inside Dialbird, with **no separate portals**. * **Guided from start to finish.** Answer a few questions about your **business** and **campaign**, and we handle the submission. * **Track your status.** Watch it move through **Profile**, **Brand** and **Campaign** review, and **fix and resubmit** if anything comes back. **Learn more:** [Carrier registration](/getting-started/carrier-registration/overview). ## Business hours routing Handle calls differently when you are **open** and when you are **closed**, so an after-hours caller hears the right thing instead of ringing out. * **Set your hours.** Choose opening times **every day**, on **weekdays**, or a **custom** schedule per day, in your own time zone. * **Route around them.** Send **out-of-hours** calls to voicemail, a message, or wherever suits. **Learn more:** [Business hours](/phone-numbers/business-hours). ## Auto-replies Text people back **automatically**, so a caller you could not get to never just hears nothing. * **After a missed call.** Let them know you will **call straight back**. * **Out of hours.** Reply when someone gets in touch **after you have closed**. * **Per number.** Set a different message for **each of your lines**, up to 1,000 characters. **Learn more:** [Auto-replies](/messaging/auto-replies). ## Huddles Quick **audio calls** with your team, right from a chat. No meeting links, no scheduling, just a fast way to talk something through. * **Start in a tap.** Kick off a huddle from **any team chat**. * **Pull people in.** Add teammates **while the huddle is going**. * **Simple controls.** **Mute** yourself, see who is on, and **leave** when you are done. * **Voice only.** No video to fuss with. **Learn more:** [Team chat](/team/team-messaging). ## Team chat and groups Talk to your **own team** right inside Dialbird, kept completely separate from your customer conversations so there is no risk of a private message going to the wrong place. * **Message a colleague.** Start a **direct chat** with anyone on your team. * **Set up a group.** Get the **whole crew** in one thread. * **Find anything.** **Search** across your team chats. * **Never mixed up.** Team chat lives **apart** from your customer inboxes. **Learn more:** [Team chat](/team/team-messaging). ## Message reactions React to a message **without sending a whole reply**, a quick way to say you have seen it. * **One tap.** Add an **emoji** to any message. * **Change your mind.** Tap again to **remove** it. * **Less back and forth.** Acknowledge something without another text. **Learn more:** [Sending texts](/messaging/overview). ## Snippets Stop typing the **same messages** over and over. Save the replies you use a lot and drop them in with a couple of keystrokes. * **Save your regulars.** Your quote **follow-up**, your "on my way", your **payment details**. * **Drop one in fast.** Type a **slash** and pick the one you want. * **Edit any time.** Change or delete a snippet whenever you like. * **Per number.** Keep a **different set** for each of your lines. **Learn more:** [Snippets](/messaging/snippets). ## Picture messaging Send **more than words**. Attach photos, PDFs and files to a text, perfect for sending a **quote**, a **photo of the job**, or a **receipt**. * **Send what you need.** **Photos**, **videos**, **PDFs**, and documents. * **More than one at a time.** Attach **several files** to a single message. * **Share a contact.** Send someone's details across as a **contact card**. * **Right in the chat.** Everything stays with the conversation. **Learn more:** [Sending texts](/messaging/overview). ## Voicemail transcription **Read** your voicemails instead of listening to them, handy when you are on a job and cannot put the phone to your ear. * **Automatic.** **Every voicemail** is turned into text for you. * **Skim in seconds.** Get the gist **without playing** the message. * **Your choice.** Turn it **on or off** for each number. **Learn more:** [Voicemail](/calling/voicemail). ## Voicemail Never miss a message when you cannot pick up. Every number can take voicemail with its **own greeting**, and messages land right in the conversation so you never have to dial in to check. * **Your greeting, your way.** **Record** one, **upload** one, or **type** it out and let Dialbird read it aloud. * **Picks up when you need it.** After a **missed call**, **outside your hours**, or wherever a call flow sends it. * **Set the wait.** Choose how long a call rings before voicemail takes over, from **5 to 60 seconds**. * **Read it too.** Voicemails are **transcribed**, so you can read as well as listen. **Learn more:** [Voicemail](/calling/voicemail). ## Number blocking Put a stop to a **nuisance caller** in one go. A blocked number cannot ring or text **any** of your lines, and it stays blocked until you say otherwise. * **Blocks calls and texts.** They cannot reach you **either way**. * **Covers your whole workspace.** **Nobody** on your team hears from them either. * **Easy to undo.** **Unblock** any number whenever you like. **Learn more:** [Blocklist](/admin/blocklist). ## Call logs and filters A **clear history** of every call on a number, easy to sort through when you need to find one. * **See it at a glance.** **Incoming**, **outgoing** and **missed** calls, with missed ones marked in **red**. * **All the detail.** Who it was with, **how long** it lasted, and **who handled** it. * **Filter it down.** Show just **missed** calls, or only **incoming** or **outgoing**. * **Jump straight in.** Click any call to open the **full conversation**. **Learn more:** [Call history](/inboxes/call-views). ## Shared contacts You decide **who on your team** can see and message each contact, so the right people have what they need and the rest stays private. * **Private or shared.** Keep a contact **to yourself**, or share it with the **whole workspace**. * **Share with certain people.** Pick specific **teammates** or **inboxes** instead of everyone. * **Set it and forget it.** Choose a **default** so every new contact follows the same rule automatically. **Learn more:** [Sharing contacts](/contacts/contact-sharing). ## Contact lists Group your customers into **lists** you can actually act on, like your **regulars**, everyone in **one area**, or the people waiting on a **quote**. * **Build a list once.** Add the customers you want, then **reuse** it whenever you need. * **Text everyone at once.** Send a single message to a **whole list** with a broadcast, and each person gets it as a **normal private text**. * **Share with your team.** Give colleagues access to the lists they need. **Learn more:** [Broadcast messages](/messaging/broadcast). ## Contacts A proper **address book** for your business, built right in. Save the people you call and text, and Dialbird shows their **name** on every call and message instead of a bare number. * **Everything in one card.** **Name**, **company**, **role**, website, and **more than one** number or email. * **Add them on the spot.** Save a new caller or texter **straight from the conversation**. * **Find anyone fast.** **Search** by name, or **filter** by company, inbox or source. * **Keep useful notes.** Jot down the **gate code**, the dog's name, or anything else that helps next time. **Learn more:** [Managing contacts](/contacts/managing-contacts). ## Dialbird for web Your whole business phone system now runs **right in your browser**. No handset on the desk, no software to install, and nothing tying you to one spot. Sign in from any computer and your numbers, contacts and conversations are right where you left them. * **One place for everything.** Make and take **calls**, send **texts**, and pick up **voicemail** without switching between apps. * **Built for a team.** **Share numbers** so whoever is free can pick up, and see the same conversations your colleagues do. * **Always in sync.** Works hand in hand with the **iOS and Android apps**, so start something on the web and finish it on your phone. * **Nothing to set up.** Open your browser, **sign in**, and you are ready to go. **Get started:** see the [Introduction](/introduction).