> ## Documentation Index
> Fetch the complete documentation index at: https://support.dialbird.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Diagnose and fix the most common problems with calls, connections, notifications, and messaging.

Something not working? Most of the common snags have a quick fix you can do yourself, and most of them come down to your connection, your browser, or a permission that needs switching on. Find the card that matches what you're seeing and work through it, and if it's still not right, our team is a click away at the bottom of the page.

<CardGroup cols={2}>
  <Card title="Call quality" icon="wave-pulse" href="/troubleshooting/call-quality">
    Choppy audio, echo, one-way audio, and dropped calls.
  </Card>

  <Card title="Connection issues" icon="wifi" href="/troubleshooting/connection-issues">
    Problems reaching Dialbird, or staying connected.
  </Card>

  <Card title="Notification issues" icon="bell-slash" href="/troubleshooting/notification-issues">
    Calls or messages not alerting you.
  </Card>

  <Card title="Messaging issues" icon="comment-slash" href="/troubleshooting/messaging-issues">
    Texts not sending, or not arriving.
  </Card>

  <Card title="Mic access issues" icon="microphone-slash" href="/troubleshooting/mic-access-issues">
    Dialbird cannot hear you, or has no microphone permission.
  </Card>

  <Card title="Using a VPN" icon="shield-halved" href="/troubleshooting/using-a-vpn">
    Making Dialbird work behind a VPN or corporate firewall.
  </Card>
</CardGroup>

## Still stuck?

<CardGroup cols={2}>
  <Card title="Submit a request" icon="ticket" href="/support/submit-a-request">
    Raise a ticket with our support team.
  </Card>

  <Card title="Chat with us" icon="comments" href="/support/chat-with-us">
    Talk to our support team in real time.
  </Card>
</CardGroup>