> ## Documentation Index
> Fetch the complete documentation index at: https://support.dialbird.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Connection problems

> What to do when Dialbird won't load, won't connect, or keeps dropping out.

Dialbird runs in your web browser and needs a steady internet connection to work. So if it won't load, or it keeps dropping out, the first thing to check is your connection.

## The basics

1. **Check you're online** by trying to load another website. If nothing loads, the problem is your internet rather than Dialbird.
2. **Reload Dialbird.** A refresh clears most short-lived hiccups.
3. **Get onto a stronger connection**, closer to the router or on a wired cable. A weak signal drops calls and connections alike.

Dialbird quietly reconnects itself when your connection comes back, so a brief drop usually sorts itself out without you doing anything.

## If it's still playing up

* **Try another browser or an incognito window.** That rules out a browser extension or a cached glitch.
* **On a work or public network**, a VPN or firewall can block the connection. See [Using a VPN](/troubleshooting/using-a-vpn).
* **Check your device isn't asleep or throttling the tab.** Some browsers slow down background tabs, which can interrupt a steady connection.

## Still stuck?

If reloading and a good connection don't fix it, it's worth [getting in touch](/support/submit-a-request). Tell us what you're seeing, which browser you're on, and roughly when it started, and we'll help.