> ## Documentation Index
> Fetch the complete documentation index at: https://support.dialbird.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Call greeting

> Play a short message to callers before the call connects.

A call greeting is a short message every caller hears before they're put through, like "Thanks for calling, you're through to Dave's Plumbing." It sets the tone and reassures the caller they've reached the right place, before anyone even picks up.

It's set **per number**. Go to **Settings**, then **Phone numbers**, open the number, and choose the **Advanced** tab.

## Setting a greeting

1. On the **Advanced** tab, find **Call greeting** and turn on **Enable call greeting**.
2. Click **Edit greeting**.
3. Choose one:
   * **Record your greeting** records it there and then, using your microphone. You can re-record it until you're happy.
   * **Upload pre-recorded message** lets you drag in an audio file you already have. Files must be **MP3** or **WAV**.
4. Save.

Once it's set, the greeting card shows the current file, and you can click **Play greeting** to hear it back.

<Note>
  A call greeting is different from a voicemail greeting. The call greeting plays to everyone **before** they're connected. A voicemail greeting plays only when the caller reaches voicemail. See [Voicemail](/calling/voicemail).
</Note>