> ## Documentation Index
> Fetch the complete documentation index at: https://support.dialbird.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending texts

> Send a text, attach photos and files, react, search, and keep your inbox tidy.

Texting in Dialbird works just like texting on your phone, with a few extras that make it easier when the messages are about work. This page walks you through sending a text, adding photos and files, and getting around a conversation.

## Sending a text

To reply in a conversation you already have open, type in the box at the bottom and press **Enter**.

If you want a new line instead of sending, press **Shift + Enter**.

To start a brand new conversation, pick the inbox you want to text from, then type the number into the **To:** box. You can give the person a name at the same time, and Dialbird saves them as a contact so you do not have to enter it again. You can also click **Select** and choose a saved contact instead of typing the number.

## Sending photos and files

Click the **paperclip** to attach something. You can pick more than one file at a time, and they upload when you hit send.

Dialbird accepts photos, videos, PDFs, Word documents, spreadsheets, PowerPoints, and plain text files, so a photo of the job or a quote as a PDF both work.

The paperclip menu also has **Share contact**, which sends someone's details across as a contact card.

## Voice notes

Click the **microphone** to record a voice note and send it. This is handy when your hands are dirty and typing is not happening.

## Emoji and saved replies

* Click the **smiley** to add an emoji to what you are typing.
* Click the **/** button, or just type **/** in the message box, to bring up your saved replies. See [Snippets](/messaging/snippets).

## Reacting to a message

Hover over any message to bring up the reaction bar. There are six quick reactions, 👍 😊 ❤️ 😂 🎉 🤔, and a **smiley** button that opens the full emoji picker if you want something else. Tap a reaction again to take it back. Reactions from you and your teammates both show under the message.

## Copying, deleting, and searching

* **Right-click** a message to **Copy text** or **Delete** it. Deleting asks you to confirm first, and it cannot be undone.
* Use the **magnifying glass** in the header to search inside a conversation. It shows how many results it found as you type.

## Notes only your team can see

Sometimes you need to talk something over before you reply. Hover a message and click the **comment** button to start a private **thread** on it. Your team can chat there and **@mention** each other, then mark it **Resolved** when it is done.

**The customer never sees any of it.** It is good for "did we ever quote this one?" without accidentally texting that to the customer. A small lock note on the thread reminds you it is workspace-only.

## Tidying your inbox

At the top of your chat list you can filter by **Open**, **Closed**, **Unread**, and **Broadcast**. Pinned chats always sort to the top.

Open a chat and use the **⋯** menu in the header for the rest:

* **Mark as closed** or **Reopen conversation**
* **Mark as read** or **Mark as unread**
* **Pin** or **Unpin** the conversation
* **Block** the contact (this stops their calls and texts; you can unblock later)
* **Delete conversation** (permanent, and it asks you to confirm)

<Warning>
  The **Broadcast** filter hides things. When it is switched off, chats created by a broadcast do not appear in your normal list at all. If a text seems to have vanished, check that filter.
</Warning>