> ## Documentation Index
> Fetch the complete documentation index at: https://support.dialbird.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Conversations

> Reply to texts, and pin, block, or delete your conversations.

The **Chats** tab is where your text conversations live, one row per person. The newest sits at the top, pinned ones float above the rest, and anything unread has a purple badge next to it so it's easy to spot. Click a conversation to open it and reply.

## Tidying a conversation

To keep your list under control, **right-click** a conversation, or use the **⋮** menu at the top of an open chat, to:

* **Pin** it: keeps it at the top of your list, above everything else.
* **Mark as read** or **unread**.
* **Mark as closed** when you're done with it. See [Open and closed](/inboxes/conversation-status).
* **Block** the person, so they can no longer call or text you.
* **Delete** the conversation.

The right-click menu also has **Select conversations** for acting on a batch (see below). Deleting asks you to confirm with **Delete conversation?** first.

<Warning>
  **Deleting is permanent.** Once a conversation is gone, it can't be brought back.
</Warning>

## Doing several at once

To act on a batch, right-click a conversation and choose **Select conversations**, or hover a conversation's avatar and tick the **checkbox** that appears. A purple bar shows at the bottom with a **⋮** menu that lets you, all in one go:

* **Mark as read** or **Mark as unread**
* **Close conversations** or **Open conversations**
* **Pin conversations** or **Unpin conversations**
* **Delete** (it confirms first, and tells you how many you're about to delete)

## Blocked conversations

A blocked conversation shows a red icon in the list and a red **Blocked** label at the top of the chat. To let the person back through, open the **⋮** menu and choose **Unblock**. See [Blocking a contact](/contacts/blocking-contacts).