> ## Documentation Index
> Fetch the complete documentation index at: https://support.dialbird.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Checking your porting status

> What happens while a number port is in progress, and what to expect.

Once you've submitted a port, it takes a little while to complete, because the two phone companies have to hand the number over between them. There's nothing you need to do while that happens.

## Your number keeps working

While you're waiting, **your number keeps working where it is now.** It only switches over to Dialbird once the port finishes, so you carry on taking calls on it as normal in the meantime. There's no window where the number goes dead.

## What to expect

* **You don't have to chase it.** Once you've submitted the form, the Dialbird team handles the handover with your current provider.
* **Don't cancel your current service** until the number is live in Dialbird. Cancelling early can stop the port and put the number at risk.
* **If something's needed from you**, such as a detail that didn't match your provider's records, you may be asked to confirm it before the port can go ahead.

<Note>
  **Needs checking:** confirm how a customer checks the progress of a port, whether there's a status shown in the app, or whether they're updated by email, and roughly how long a port takes. Add the real detail here.
</Note>

## Once it's done

When the port completes, the number switches over and starts ringing in Dialbird. You'll find it in your sidebar under **Inboxes**, ready to make and take calls and texts like any other Dialbird number.

Need a hand at any point? See [Submit a request](/support/submit-a-request) or [Chat with us](/support/chat-with-us).