> ## Documentation Index
> Fetch the complete documentation index at: https://support.dialbird.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Call quality

> Get the clearest calls you can, pick the right microphone and speaker, and understand what affects them.

Dialbird makes calls over the internet, so the quality of your calls depends on your internet connection more than anything else. The good news is that a few simple habits make a real difference. This page covers how to get the clearest calls and what to try when one sounds rough.

## Getting the best calls

A few things go a long way:

* **Use a wired connection if you can**, or stay close to your router. A shaky Wi-Fi signal is the most common cause of choppy calls.
* **Use a headset** rather than your laptop's built-in speaker and microphone. It cuts out echo and picks up your voice better.
* **Don't hog your own connection.** Big downloads or video streaming in the background can eat the bandwidth your call needs.

## Choosing your microphone and speaker

If you've got a headset plugged in but the call is still coming through your laptop, you can switch mid-call. Open the **⋯** menu in the call window and choose **Audio settings**, then pick your **Microphone** and **Speaker** from the dropdowns.

## If your connection drops for a moment

If your internet blips, for example your laptop wakes from sleep or your Wi-Fi changes, Dialbird tries to reconnect on its own in the background, so you don't have to reload the page to get calls working again.

## When a call sounds bad

If a call is breaking up, it's almost always the connection at one end or the other. Try the steps above first, as they clear up most problems.

If you're having ongoing trouble, there's a full guide in [Call quality problems](/troubleshooting/call-quality).